Jomar Technologies, Inc.
Effective date: November 12, 2026
1. Who we are and what this covers
Jomar Technologies, Inc. (“Jomar,” “we,” “us”) is a Pennsylvania corporation at 2003 Lower State Rd Unit 120, Doylestown, PA 18901. We also do business as ClubMMS and Jomar AMS, and we offer the Polaris software. Those are our trade names and products, not separate companies.
This policy covers:
- our websites, including jomar.us and clubmms.com, and club sites on ClubMMS addresses or club domains connected to ClubMMS;
- our managed IT, cybersecurity, cloud, phone, texting, fax and internet services;
- our software, including ClubMMS, Jomar AMS, Polaris and our desktop apps such as Markdown Preview for Explorer.
Section 14 adds details for each product. Those details are part of this policy.
This policy is one of the Supplemental Terms listed at https://jomar.us/legal/ and is incorporated into each client Order under our Master Services Agreement at https://jomar.us/legal/msa/. For client business data we handle while providing services, the Data Processing Addendum at https://jomar.us/legal/dpa/ controls over this policy. Where a client has signed a Business Associate Agreement with us, that agreement controls for protected health information.
2. Two roles we play
- Controller: for information about our own website visitors, prospects, clients’ contacts, and people who sign up for our apps directly, we decide how the information is used. This policy explains that use.
- Processor or service provider: when we manage a client’s systems, phones or data, or host data in our software for a subscriber (for example, a club’s member roster in ClubMMS, an agency’s policy records in Jomar AMS, or patient records in Polaris), we act on that client’s instructions under our agreement and the Data Processing Addendum. The client’s own privacy notice governs that data, and requests about it should go to the client first. We will help the client answer them.
3. Information we collect
3.1 You give us: name, email, phone, mailing address, company and title; account sign-in details; orders, support requests and messages; and anything else you choose to send us.
3.2 Payments: card and bank payments are handled by our payment processors, such as Stripe. We do not store full card or bank account numbers.
3.3 Telecommunications data (CPNI): call detail records, messaging records, phone numbers assigned to you, 911 location registration, and service settings. See section 8.
3.4 Managed devices and networks: when we manage a client’s computers, servers, phones and networks, our monitoring, security and backup tools collect device details (name, model, software, health and alerts), sign-in and security event logs, and network traffic information such as addresses, ports and volumes. We use it to keep the client’s systems running and secure, as the client’s service provider.
3.5 Calls, voicemail, fax and transcripts: if a client turns on call recording, voicemail-to-email, fax-to-email or AI transcription or summaries, we store those recordings, files and transcripts for the client. Pennsylvania and several other states require the consent of everyone on a call to record it, so we and our clients play a notice at the start of recorded calls.
3.6 Text messages: phone numbers, opt-in and opt-out records, and message content for texts sent through our services. See section 7.
3.7 Automatically collected: IP address, browser and device information, pages visited, dates and times, and service performance data. Some emails we send for clubs and shows include a small image that tells the sender the email was opened. Some email programs load images on their own, so “opened” may not mean read.
3.8 Cookies: see our Cookie Notice at https://jomar.us/privacy/cookies/.
4. How we use information
- To provide, support, bill for and improve our services.
- To manage accounts and verify identity, including before discussing CPNI.
- To send service notices, and marketing only where allowed, with an easy opt-out.
- To detect and prevent fraud, abuse and security incidents, and to enforce our agreements.
- To comply with law, including 911, number porting, robocall traceback and lawful requests. See our Law Enforcement Information page at https://jomar.us/privacy/law-enforcement/.
5. Artificial intelligence tools
We use AI tools, including automation that connects to systems through APIs and Model Context Protocol connections, to help troubleshoot, document and manage systems, and to power features in our software. Our AI providers act as our processors. We choose providers that do not use our clients’ data to train their models. A person reviews AI-assisted changes before they are made to client systems. AI-made content in our software is labeled. Clients consent to this use in the Remote Access, Delegated Administration and AI Tools Consent at https://jomar.us/legal/access-consent/. We do not use AI tools on information that a client or vendor has told us in writing must not be processed by AI.
6. How we share information
We do not sell personal information or share it for cross-context behavioral advertising. We share it only:
- with vendors that help us deliver service, such as cloud hosting, payment processing, email delivery, carriers and texting providers, 911 providers and AI providers, under contracts that limit their use. Our Schedule of Third-Party Services at https://jomar.us/legal/third-party-services/ and section 14 name key providers;
- with a domain registrar when you buy a domain through us, as the registrar’s rules require;
- within a club or organization that uses our software, as that organization’s settings and your own privacy settings allow;
- when the law requires it, or to protect someone’s safety or our rights;
- with a buyer or successor in a merger, acquisition or sale of assets. We will give notice before your information moves to a new owner;
- with your consent.
7. Text messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Agreeing to receive texts is never a condition of buying anything. We keep consent and opt-out records for 5 years. Full terms are in our SMS Terms at https://jomar.us/legal/sms/ (ClubMMS members: https://clubmms.com/sms-terms).
8. Telecommunications customer information (CPNI)
We protect CPNI under 47 U.S.C. section 222 and FCC rules, as described in our CPNI Policy at https://jomar.us/privacy/cpni/. You can tell us at any time not to use your CPNI to market other services to you, by writing to privacy@myjomar.com or calling +1 (215) 340-0800. Your choice stays in place until you change it. If CPNI is accessed without permission, we notify law enforcement and affected customers as the FCC’s rules require.
9. Retention
We keep information only as long as needed for the purposes above, our contracts and the law. Client data we process for a client is returned or deleted as our agreement with that client provides. To ask us to delete an app account, use https://jomar.us/privacy/delete-my-data/.
| Information | How long we keep it |
|---|---|
| Account and contact details | While the account is open, then as needed for billing, tax and legal records |
| Billing and tax records | 7 years |
| Call detail and billing records for phone service | At least 18 months, as FCC rules require, or longer where the law or our contracts require |
| Call recordings and AI call transcripts | As the client sets; if none is set, 90 days |
| Voicemail and fax files on our systems | As the client sets; if none is set, 90 days |
| Text message content | 24 months |
| Text consent and opt-out records | 5 years |
| Security and audit logs | 2 years |
| Managed-device monitoring data | As long as we manage the device, then as our agreement with the client provides |
ClubMMS keeps some items on its own schedule, listed in section 14.1.
10. Security
We use reasonable administrative, technical and physical safeguards, including encryption in transit, encryption at rest where our systems support it, access controls and staff training. No system is perfectly secure.
11. If there is a breach
If a security breach affects your personal information, we will notify you and the authorities as the law requires. For client data we process, we notify the client as our agreement and the Data Processing Addendum provide. For CPNI, see section 8.
12. Your choices and rights
You can ask to see, correct, delete or get a copy of your personal information, or to opt out of marketing, by writing to privacy@myjomar.com or using https://jomar.us/privacy/delete-my-data/. We verify requests before acting on them and answer within 45 days, with one 45-day extension where the law allows. You may use an authorized agent.
State privacy laws: residents of states with consumer privacy laws, including California, Virginia, Colorado, Connecticut and Texas, may have additional rights, such as the right to opt out of targeted advertising, sale and profiling, and the right to appeal our answer. To appeal, reply to our answer or write to privacy@myjomar.com. If we deny an appeal, you may contact your state attorney general. We will not treat you differently for using these rights.
Outside the United States: we are based in the United States, and information is processed here. People in the European Economic Area, the United Kingdom or Switzerland may also object to or restrict processing, withdraw consent, and complain to their data protection authority.
If your information is in a club’s, agency’s or practice’s records in our software, send your request to that organization. If you contact us, we will pass it on and help them answer.
13. Children and youth
Our services are not directed to children under 13, and we do not knowingly collect their information from them. A club using ClubMMS may enter information about youth members or household members; the club is responsible for getting a parent’s permission for that. If we learn that we hold a child’s information without that permission, we will delete it.
14. Product details
14.1 ClubMMS
ClubMMS is a trade name of Jomar Technologies, Inc. Each club controls its own member and household records. We host them for the club.
- What ClubMMS holds: member and household details, vehicles, dues and payment status, roles, event sign-ups and attendance, photos, forum posts, comments, meeting minutes and messages.
- Who sees it: profile visibility follows club settings and your own privacy settings. Email addresses are visible only to club administrators. Members reach each other through in-app messages.
- Messages: if a club turns on in-app messaging, direct messages, group messages and text logs are stored. They are not end-to-end encrypted. Our platform administrators may access, view and export them for moderation, support, troubleshooting and legal or policy compliance. Club administrators can read only conversations they take part in, can hide posts in club-wide chats such as All Members (the hidden text is kept for our records), and can see the texts their own club sends and whether they were delivered.
- AI features: photo enhancement, summaries, and illustrations that staff request for show entries without photos. AI content is labeled and never used for judging. AI assistant conversations are saved, and our platform administrators may review them.
- Club TV: for TVs registered to a club, we collect the TV’s ID and a scrambled hardware ID, model, software versions, network details (including Wi-Fi name and IP addresses), installed supported apps, what is on screen, and screenshots of the ClubMMS TV app only. Only the club’s administrators and our platform administrators see it. We keep only the latest report and screenshot, and delete screenshots when the TV is removed.
- Key providers: Google Cloud (hosting), Firebase (sign-in), Stripe (payments), SMTP2Go (email), Anthropic (text and AI assistant), Google, OpenAI and xAI (images and photo processing).
- ClubMMS retention:
| Information | How long |
|---|---|
| In-app direct and group messages | While the club and account are active; deleted within 30 days after either is deleted |
| AI review findings, details | Deleted 90 days after review or dismissal |
| AI review findings, record only | 2 years |
| Open AI review findings | Kept until a person reviews them |
| Findings of child sexual abuse material | Kept and reported as the law requires |
| AI assistant conversations | While the account is active; “Clear” hides them but does not delete them |
| Email delivery and open records | Kept with email history |
Related ClubMMS terms: https://clubmms.com/terms, https://clubmms.com/sms-terms and https://clubmms.com/acceptable-use.
14.2 Jomar AMS and Polaris
These are business software we host for subscribers. The subscriber controls the records it keeps in them, such as insurance policy or patient information. We process those records only to provide the software, under our Software as a Service terms and the Data Processing Addendum, and under a Business Associate Agreement where the records include protected health information.
14.3 Markdown Preview for Explorer
This Windows app, sold through the Microsoft Store, does not collect, store or send any personal information. Files you view stay on your PC. The app saves only its window position and last view mode in your Windows profile. It makes no network connections of its own, has no telemetry, no account and no ads. Links in a document open in your browser only when you click them.
15. App privacy
Each of our apps has its own short privacy page. All of them are listed at https://jomar.us/privacy/apps/.
16. Other sites
Our sites and software may link to sites and services we do not run. Their own privacy policies apply to them.
17. Changes
We will post changes here with a new effective date. For clients, changes take effect as described in their Agreement.
18. Contact
Privacy questions and requests: privacy@myjomar.com, +1 (215) 340-0800 or toll free +1 (888) 445-6627, or:
Jomar Technologies, Inc.
Attn: Privacy
P.O. Box 1400
Southampton, PA 18966