Law Enforcement Information & Exigent Circumstances Policy

Effective Date: May 7, 2026
Last Updated: May 7, 2026

1. Purpose and Scope

This page tells law enforcement, government agencies, and other officials how to contact Jomar Technologies, Inc. (“Jomar,” “we,” “us,” or “our”) regarding legal process and emergency requests for customer information.

This policy applies to all requests directed to Jomar and is in addition to any obligations of Jomar’s customers, vendors, or upstream providers. This policy does not create any duty owed to any person, does not create any private right of action, and does not waive any of Jomar’s rights, defenses, immunities, or objections.

2. Information Jomar Holds

Jomar is a reseller of telecommunications and related services. Jomar holds limited information about its customers, generally consisting of subscriber and account records (such as customer name, billing address, contact information, account status, and the services subscribed to).

Jomar does not typically possess most call detail records, call content, call recordings, real-time location data, or similar communications-level data. That information resides with third-party carriers, vendors, and providers (“Upstream Providers”) who operate the underlying networks and platforms.

Jomar does not act as a proxy, intermediary, or relay for law enforcement requests directed at Upstream Providers. Jomar will not voluntarily identify, confirm, or disclose the identity of any Upstream Provider, will not forward or facilitate requests to any third party on behalf of law enforcement, and will not otherwise serve as a conduit between law enforcement and any Upstream Provider. The identity of Jomar’s Upstream Providers will be disclosed only if Jomar is legally compelled to do so by valid legal process specifically demanding that information from Jomar.

The sole exception is set forth in Section 5 (Exigent Circumstances).

3. Routine Legal Process (Non-Emergency)

Jomar requires valid legal process for all non-emergency requests for customer information, including basic subscriber information. Jomar does not voluntarily disclose customer information outside of genuine exigent circumstances as defined in Section 5.

3.1 How to Serve Legal Process

Routine legal process must be served by email to:

support@myjomar.com

Legal process sent by any other channel — including postal mail, fax, in-person delivery, voicemail, social media, support tickets, or any individual employee — may not be acted upon and is at the sender’s risk. Service of process is not effective unless and until received at the email address above.

3.2 What to Include

To allow Jomar to evaluate and respond, the request should include:

• A copy of the subpoena, warrant, court order, or other legal process;
• The requesting agency, the assigned officer or attorney, and a return email and telephone number;
• The case or matter number;
• The specific records sought, narrowly tailored to the matter;
• Identification of the customer, account, telephone number, or other account identifier; and
• Any deadline imposed by the legal process.

3.3 Response Times

Jomar reviews requests during normal business hours (Monday–Friday, excluding U.S. federal holidays). Jomar will respond within a commercially reasonable time consistent with the demands of the legal process. Routine requests submitted outside business hours will be reviewed on the next business day.

3.4 Objections and Customer Notice

Jomar reserves all available objections to legal process, including objections based on jurisdiction, scope, overbreadth, undue burden, lack of specificity, privilege, and applicable statutory protections. Except where prohibited by law or court order, Jomar may notify the affected customer of the request so the customer may seek to limit, quash, or otherwise respond to the request.

3.5 Preservation Requests

Jomar will consider preservation requests under 18 U.S.C. § 2703(f) directed to records actually in Jomar’s possession. Preservation requests should be sent to support@myjomar.com and must identify the account and the records to be preserved. Preservation does not constitute disclosure; legal process remains required for production.

4. Defective or Improper Requests

Jomar will not respond to legal process that is, in Jomar’s reasonable judgment:

• Defective on its face (such as missing signatures, jurisdictional defects, or improper service);
• Issued without authority over Jomar or the records sought;
• Overbroad, unduly burdensome, or not reasonably tailored;
• Directed at records not in Jomar’s possession (see Section 2); or
• Otherwise legally insufficient.

Jomar will notify the requesting party of the defect when reasonably practicable.

5. Exigent Circumstances (Emergencies Only)

Under 18 U.S.C. § 2702(b)(8) and (c)(4), and similar federal and state authorities, a provider may voluntarily disclose limited information when the provider, in good faith, believes that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay.

5.1 Emergency Contact

For exigent emergencies only, law enforcement should call:

+1 (215) 340-0800
and follow the menu prompts for emergency support. This is Jomar’s only channel monitored 24 hours a day, 7 days a week. The line is answered by Jomar staff or by Jomar’s after-hours answering service, which will escalate to on-call personnel.

Web forms, email, voicemail, support tickets, and other channels are not monitored 24/7 and must not be used for exigent emergencies.

5.2 What to Be Prepared to Provide

Jomar’s responding personnel will ask the requesting officer to provide, at a minimum:

• The officer’s full name, agency, badge or identification number, and a callback telephone number at the agency;
• The nature of the emergency, including the specific danger of death or serious physical injury and the time-sensitivity of the request;
• The customer, account, telephone number, or other account identifier at issue;
• The specific information being requested; and
• A statement, made under penalty of perjury or in writing if time permits, that the requesting officer believes in good faith that the request meets the exigent-circumstances standard.

Jomar may decline to disclose information if the requesting officer cannot or will not provide this information.

5.3 Scope of Voluntary Disclosure

Even in genuine exigent circumstances, Jomar’s voluntary disclosure is strictly limited to the minimum subscriber and account information actually in Jomar’s possession that is necessary to address the emergency. Jomar will not voluntarily disclose call content, call recordings, or other materials not in Jomar’s possession.

If the information requested is not in Jomar’s possession, Jomar’s responding personnel may, at Jomar’s discretion and only when reasonably necessary to help address a genuine danger of death or serious physical injury, identify the relevant Upstream Provider so that law enforcement may pursue the request directly. Outside of such genuine emergencies, Jomar does not act as a proxy or relay as set forth in Section 2.

5.4 No Guarantee of Response

This policy does not guarantee any specific response time, level of response, or outcome. Jomar will respond as promptly as is reasonably possible based on staff availability, the nature of the request, and the information provided. The exigent-circumstances framework is permissive, not mandatory; Jomar reserves sole discretion to decline voluntary disclosure and to require legal process in any case.

5.5 Customer Notification After Exigent Disclosure

After making an exigent disclosure, Jomar will notify the affected customer of the disclosure and of the general nature of the information disclosed, unless Jomar is prohibited by law, court order, or the requesting agency, or unless notification would, in Jomar’s reasonable judgment, frustrate the underlying emergency response.

5.6 Misuse of the Emergency Channel

The exigent emergency channel is reserved for genuine emergencies involving danger of death or serious physical injury. Use of the emergency channel for routine investigations, harassment, surveillance, or other non-emergency purposes is strictly prohibited and may be referred to appropriate authorities. Jomar reserves the right to require legal process and to deny voluntary disclosure where the request does not meet the standard, including any case in which the request appears pretextual.

6. Cost Reimbursement

Jomar reserves all rights under 18 U.S.C. § 2706 and other applicable law to charge the requesting agency for reasonable costs of compliance, including search, retrieval, copying, and personnel time. Jomar does not publish a fee schedule and will determine charges, if any, on a case-by-case basis.

7. International Requests

Requests from non-U.S. authorities must be transmitted through a Mutual Legal Assistance Treaty (MLAT), letters rogatory, the CLOUD Act, or another recognized lawful process. Direct requests from foreign agencies will not be honored absent such process.

8. Confidentiality of Process

Information about Jomar’s internal procedures, the identity of Jomar’s personnel, vendors, Upstream Providers, and the contents of any specific request is confidential and is not for public disclosure. Nothing on this page constitutes legal advice or a representation about the rights or obligations of any specific person.

9. No Waiver; No Duty Created

Nothing in this policy:

• Creates any duty owed by Jomar to any customer, end user, third party, or governmental authority;
• Waives or limits any objection, privilege, immunity, defense, or right available to Jomar at law or in equity, including under 18 U.S.C. § 2702 and § 2703;
• Constitutes consent to jurisdiction or service in any forum; or
• Modifies the terms of any agreement between Jomar and any customer.

Jomar may amend this policy at any time. The current version posted at the URL above governs.

10. Contact Summary