3CX Call Flow Designer

Creating your own Call Flows and Voice applications has never been easier! Together with the 3CX Phone System, you can create any configuration you need.

With the 3CX Call Flow Designer (CFD), you can easily create complex call flows and voice applications visually -- without programming or scripting. Design an application in hours rather than weeks!

For example, query a caller for a customer number, validate this number against a database, and route the call based on customer type. You can also create a call flow that routes calls based on the time of day.

Automate repetitive tasks and save valuable agent and customer time! To run Call Flows and Voice apps you have created with CFD, you need a PRO edition.

Powerful Call Flow Building blocks

The Call Flow Designer includes ready to use building blocks that you can use in your call flows:

  • Playback
  • Menu
  • User input
  • Record
  • Disconnect
  • Transfer
  • Database Access
  • Email sender
  • Read / Write to File
  • Code execution
  • HTTP Requests
  • Sockets

Highlights of Jomar’s 3CX Call Flow Designer:

  • No programming required, just drag and drop
  • Visually design application in hours
  • Includes control components

Sample applications for call flows:

  • Direct calls based on customer input
  • Validate customer data against a database
  • Phone surveys
  • Implement a Voice Payment gateway
  • Callback scheduler
  • Automatic outbound dialer - call numbers and distribute to agents